Residential Customer Contact

To report an outage, please click here for instructions, or call 803-749-6444, or toll free 888-813-7000.

For emergencies or other service needs during the business day (8 a.m. until 5 p.m. Monday through Friday, except holidays), call 803-749-6400, or toll free 888-813-8000.

For emergencies after hours or on holidays, call 749-6555 or toll free 888-813-9000.

If you use the contact form below, your message will be sent to Customer Service during regular business hours. If you have an emergency after hours, please contact MCEC at the telephone numbers listed above. Rest assured your personal information will remain confidential.

Reminder: This email is monitored 8:00 a.m – 5:00 p.m., Monday – Friday.

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