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CORONAVIRUS, YOUR ELECTRIC BILL AND YOUR ELECTRIC COOPERATIVE

Past due payments

We know the coronavirus outbreak may cause financial hardships. Some members may face reduced employment or unemployment. Some members are staying home, which makes 24-hour electric service even more vital.

We have established policies to help members get through this difficult time. For example, we’ve suspended disconnections on accounts with past due amounts, as Gov. Henry McMaster requested of all electricity providers. But, as state officials have acknowledged, members still have an obligation to pay their bill eventually. As you are able, we urge you to keep paying on time – don’t let your bill continue to grow. Please call member services with any questions or concerns at 803-749-6400.

 

Access to our offices

We are suspending face-to-face office visits with member service representatives and closing the lobby areas at both our Lexington and Dutch Fork office locations. You can still make payments using cash or check at our drive throughs.  We also encourage you to take advantage of the many electronic options we have to pay your bill, especially through our member app, SmartHub

 

Drive-through windows

For now, our drive-through windows will remain open at both our Lexington and Dutch Fork office locations.  

 

Our mobile app and website

You can do business with us electronically as usual. You may use the website and, if you haven’t already, download our mobile app SmartHub for added convenience. We are happy to assist with setting up your SmartHub account, just give us a call at 803-749-6400.

 

Opening a new account

If you need to open a new account for electric services, please contact member services at 803-749-6400.  

 

Outages and repairs

We are committed to providing the same high-quality, reliable electric service that you expect in normal times. We do not foresee the coronavirus having a negative effect on our technical abilities or timely manner of repairs in providing the electrical services on which we all depend.  If you experience an interruption in service, TextPower from MCEC is the quickest way to get your power outage entered into our system. To register, text “MCEC” to 85700. You can also monitor our outages system-wide with our outage map.

 

Protecting our employees and you

Whether they work in our offices or on the power lines that stretch across our service territory, we are committed to providing safe working conditions and practices for our employees.

Our employees have been instructed to practice social distancing for everyone’s sake. We want to be friendly, but we’ll keep our distance from each other whether in the office or in the field to avoid the risk of spreading illness.

 

Our annual meeting.

The Mid-Carolina Electric Cooperative Board of Directors voted to postpone our Annual Meeting scheduled for April 3 at Lexington High School for a later date to be determined. We want to do our part to keep everyone safe from possible exposure to Coronavirus and to heed medical and governmental cautions to avoid large-scale gatherings.

 

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