When calling to request service of any kind, other than an initial connect, it is not only helpful, but more efficient to have pertinent information on hand, ready to supply to customer service representatives who will take your call. Such information includes:
Having this type of information ready BEFORE calling will help ensure your call is processed quickly and correctly.
803-749-6400 or 888-813-8000
803-749-6555 or 888-813-9000
803-749-6444 or 888-813-7000
To report an outage, please follow the instructions.
If you've lost power you can call us and our state of the art outage management system lets you easily report the situation from your home telephone. If your correct phone number is not in our system, that could mean unnecessary delays in restoring your electricity.
So, if we do not have your correct number — take a few minutes and give us a call at 749-6400 or 1-888-813-8000. We need the correct phone number for YOUR SERVICE LOCATION.
If you do lose power, you can report it without having to wait for an operator by using our Automated Reporting Outage System.
Keep in mind...
Whether you call or write, we want to hear from you. If you use one of the contact forms below, your message will be sent to Customer Service during regular business hours. If you have an emergency after hours, please contact MCEC at the telephone numbers listed above. Rest assured your personal information will remain confidential.
Request Tree Trimming
Mid-Carolina Electric Cooperative
P.O. Box 669
Lexington, SC 29071-0669
254 Longs Pond Road
Lexington, SC 29072
Dutch Fork Office
7524 Broad River Road
Irmo, SC 29063