Contact Us

When calling to request service of any kind, other than an initial connect, it is not only helpful, but more efficient to have pertinent information on hand, ready to supply to customer service representatives who will take your call. Such information includes:

• Name
• Address
• Telephone number
• Social Security number
• Account number

Having this type of information ready BEFORE calling will help ensure your call is processed quickly and correctly.

Customer Service
803-749-6400 or 888-813-8000

General Information
803-749-6555 or 888-813-9000

Report Outages
803-749-6444 or 888-813-7000
To report an outage, please follow the instructions.

Directions
Driving Directions (Click here for Directions)

If you've lost power you can call us and our state of the art outage management system lets you easily report the situation from your home telephone. If your correct phone number is not in our system, that could mean unnecessary delays in restoring your electricity.

So, if we do not have your correct number — take a few minutes and give us a call at 749-6400 or 1-888-813-8000. We need the correct phone number for YOUR SERVICE LOCATION.

Power Touchs

If you do lose power, you can report it without having to wait for an operator by using our Automated Reporting Outage System.

1. Call from a touch-tone telephone at the location of your outage.
2. Dial (803) 749-6444 or (888) 813-7000 and press 1 to confirm the outage at this location.
3. If you have multiple accounts assigned to the same telephone number, stay on the line and follow the instructions.
4. The system will automatically log your address, and our crews will be dispatched to restore your power.

Keep in mind...

• Do not use the outage system to investigate or report a non-payment disconnection.
• Keep MCEC up to date on your telephone number. Your correct number will let us know immediately who needs assistance.

E-MAIL

Whether you call or write, we want to hear from you. If you use one of the contact forms below, your message will be sent to Customer Service during regular business hours. If you have an emergency after hours, please contact MCEC at the telephone numbers listed above. Rest assured your personal information will remain confidential.

Customer Service
Residential Members
Commercial Members

Metering Services
Meter Disconnect

Tree Trimming
Request Tree Trimming

MAIL

Mid-Carolina Electric Cooperative
P.O. Box 669
Lexington, SC 29071-0669

IN PERSON

Lexington Office
254 Longs Pond Road
Lexington, SC 29072
Fax: 803-749-6466
Driving Directions

Dutch Fork Office
7524 Broad River Road
Irmo, SC 29063
Fax: 803-749-6570
Driving Directions